Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by staffd ("staffd," "we," "us," or "our"). By engaging staffd or using our services, you ("Client" or "you") agree to these Terms.

1. Services

staffd provides AI-powered marketing automation services to small businesses, including but not limited to:

• Creating and managing social media content (Facebook, Instagram)
• Launching, managing, and reporting on paid advertising campaigns
• Generating and sending marketing emails and SMS messages
• Capturing, routing, and reporting on inbound leads
• Performance reporting and recommendations

Specific deliverables, scope, and pricing for each Client are described in the Service Agreement or order form executed between the Client and staffd.

2. Authorization

To deliver the Services, the Client authorizes staffd to access and act on behalf of the Client's connected accounts (Facebook Pages, Instagram, Google, email platforms, etc.). The Client represents that they have authority to grant such access and that the use of staffd does not violate any third-party agreements.

3. Fees and Payment

Fees are described in the Service Agreement. Invoices are payable upon receipt unless otherwise specified. Past-due accounts may incur late fees and may result in suspension of Services.

Ad spend (e.g., Facebook ad budgets) is billed by the platform directly to the Client's payment method on file with that platform and is not part of staffd's service fees.

4. Client Responsibilities

The Client agrees to:

• Provide accurate business information and timely responses to staffd requests
• Maintain control of all connected accounts and inform staffd of any access or credential changes
• Comply with all applicable laws, including advertising, marketing, employment, and consumer protection laws
• Review and approve content where required (e.g., legally sensitive claims)
• Not use staffd to engage in illegal, deceptive, or platform-policy-violating activity

5. Intellectual Property

The Client retains ownership of their business identity, brand assets, and original content. staffd retains ownership of its software, frameworks, templates, and underlying technology. Content generated by staffd specifically for a Client (e.g., custom ad creative) is licensed to the Client for use during the term of the Service Agreement and may be retained by the Client after termination unless otherwise agreed.

6. Confidentiality

Each party agrees to keep confidential the other party's non-public business information learned during the engagement.

7. Disclaimers

The Services are provided "as is" without warranties of any kind, express or implied, including (without limitation) merchantability, fitness for a particular purpose, and non-infringement. Marketing performance is not guaranteed; results vary by market, budget, creative, and many other factors outside staffd's control.

8. Limitation of Liability

To the maximum extent permitted by law, staffd's total liability arising out of or related to these Terms or the Services is limited to the total fees paid by the Client to staffd in the three (3) months preceding the event giving rise to the claim. staffd is not liable for indirect, consequential, incidental, special, or punitive damages, including lost profits or lost revenue, even if advised of the possibility of such damages.

9. Indemnification

The Client agrees to indemnify and hold harmless staffd against any third-party claims arising from (a) the Client's misuse of the Services, (b) content or claims the Client directed staffd to publish, or (c) violation by the Client of any law or third-party right.

10. Term and Termination

The term is as set forth in the Service Agreement. Either party may terminate for material breach upon 14 days written notice if the breach is not cured. Upon termination, staffd will cease all activity on the Client's accounts and provide reasonable assistance with handoff. Fees earned through the termination date remain due.

11. Changes to Terms

staffd may update these Terms from time to time. Material changes will be communicated to active Clients at least 14 days before taking effect.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles. Any dispute will be brought in the state or federal courts located in Massachusetts.

13. Contact